Frequently Asked Questions

 
 
Q.Do you have hourly pricing?
A.We do not offer hourly pricing. Our units are priced as efficiently as possible. We price our units to cover the cost of gas, labor, maintenance, insurance, and compliance. We may not be the cheapest but our service and our units more than compensate.
Q.Will you show up? Is there anything I need to do to prepare for my rental?
A.Yes! We Pride ourselves on arriving when we say we will. we want you to have the best experience possible! To prepare for your rental, Please shovel all pet waste and remove any debris from the space prior to our arrival. Please do not cut your grass within 24 hours of our arrival. Please let us know if there are any underground dog fences, sprinkler systems, or other private utility lines. In addition, a representative from OUPS will visit your site within 48 hours of your event to mark any underground public utility lines. There is no cost for their visit and ensures no surprises when we stake the unit.
Q.Will the inflatable damage my grass?
A.No! The unit may flatten your grass temporarily, but once it has been removed from your yard, your grass will bounce right back. Please allow for sunlight and/or rain to assist in this process. Water from your hose may cause temporary wet conditions which will subside once the water is turned off.
Q.Are you Insured?
A.Yes, we maintain liability insurance.

If you need proof of insurance it's free and takes a few minutes. We just go online and send you the proof. Your venue or park can verify status by calling the Insurance company directly. Some locations will ask you for a Certificate Of Insurance. There is a $30 administration fee to cover this and takes 2-3 days. Additionally insured adds no additional fee.

Very rarely a venue or park will ask for an Endorsement and the fee for this is $120.
Q.What is your cleaning procedure?
A.We clean each unit with Simple Green after each use. This is a powerful, safe solution that removes any dirt or grime from the inflatable. We will vacuum the entire unit to remove dust and debris. We then mist the unit with Odoban, a hospital grade disinfectant. When we set the unit up, we will clean the unit with Odoban again to ensure the cleanest experience.
Q.Do you provide a generator?
A.We have generators available to rent for $50. Otherwise, we will plug the blower(s) into an outlet within 100 feet of the setup site. Please note we will need a separate circuit for each blower. We do not offer refunds or discounts for faults related to the site’s electrical system.
Q.How do I reserve an inflatable?
A.You can reserve online 24/7 through our website. The most efficient way is to select “Order by Date” to see which units are available on your desired day. You can also call our office at (513) 680-2314 or email hello@bouncehouse.party
Q.What is your rain policy?
A.We offer a full refund for inclement weather up until the morning of your reservation. Once the unit has been delivered, we do not offer discounts or refunds (this includes inclement weather).
Q.What types of payments do you accept?
A.We accept cash and credit/debit cards. We no longer accept Venmo, Zelle, or Paypal for payment. If paying cash, please have exact change as our drivers do not carry change.
Q.Can I pick up my inflatable at your warehouse?
A.No, customer pickup of inflatables is not permitted due to our insurance policy. A delivery tech from Bounce House Blitz must be the one to deliver and install the unit. Customer pickup is available for tables, chairs, and concessions only.
Q.How long is the rental for?
A.Our standard rental package includes drop off by noon the day of your party, and pickup the next morning (weather permitting). Same day and exact time delivery/pickup available, just call our office!
Q.How far in advance should I reserve?
A.All inflatables are available on a first-come, first-served basis. We recommend reserving at least two weeks in advance to get the best experience. Please note that due to scheduling needs, any reservation placed within 48 hours to 4 hours prior to an event may incur a $150 last minute reservation fee. We do not accept reservations within 4 hours of an event.
Q.When will you arrive?
A.We have three options for delivery available to suit the needs of your event. While our goal is delivery by noon the day of your party, high party volume and the desire to provide all customers with exceptional customer service requires some options when it comes time to delivery. All rentals come with Standard delivery, which has a 24 hour window for delivery, up to the time of your event. We offer Flexible Delivery that will ensure delivery between 8:00am and the time of your party, available for $50 additional. For those needing a specific time, such as a rental in a park, we offer Exact Time delivery for $100 additional that will ensure that you get your unit at exactly the time you need it by.
Q.What is your refund policy?
A.We offer a full refund policy for any reason if your party is more than five days away, or a full refund for inclement weather up until the morning of your reservation. Once the unit has been delivered, we do not offer discounts or refunds (this includes inclement weather).
Q.Can I set up the inflatable on a surface other than grass?
A.Yes, we are also able to set up on concrete, asphalt, dirt, or indoors. Please note your desired set up surface when you make your reservation as different surfaces require different methods of anchoring.
 
If you have any other questions, please feel free to call us any time at: (513) 680-2314
 
 


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